Refund, Returns and Shipping Policy

We are a 20 + year old company with real people located in Connecticut & we ship from Connecticut. If you need us, please email sales@herobuilders.com.

SHIPPING RESPONSIBILITY: When shipping using any service, primarily FedEx 1 Day or 2 Days, we are not responsible for FedEx missing those delivery responsibilities.

SHIPPING RATES: We use one rate in the CONTINENTAL USA, which is $4.95 for the first item. If you order more than 1 item, the shopping cart will add $1.00 for each additional item. So if you order two items, shipping will be $5.95. Of course, the shipping costs are subsidized by your friends at HeroBuilders.

SHIPPING TIMES: Vary by product type. In-stock items ship the same if ordered by Noon Eastern Time. Custom Action Figures can take up to 6 weeks to ship.

BILLING POLICY: We will charge your credit card when you place your order to ensure your place in shipping and determine which orders are valid. We typically ship the same day as long as the order is before noon eastern US time. We do not ship on the weekends.

RETURN / REFUND POLICY FOR IN-STOCK PRODUCTS:

  1. No reason returns are subject to a 50% restocking, processing, and handling charge for merchandise only. Shipping is not refundable.
  2. Reason returns are subject to a 40% restocking, processing, and handling charge for merchandise. Shipping is not refundable.
  3. Returns not received within 30 days of our original ship date are not refundable.
  4. Defective products will be entirely refunded if returned within 30 days from the ship to date. We will supply a return shipping label.
  5. If the product is defective, we will send you a shipping document.
  6. Return eligibility requirements: your item must be unused and in the same condition received. It must also be in the original packaging.

RETURN / REFUND POLICY FOR CUSTOM PRODUCTS:

ANY CUSTOMIZED PRODUCT MADE FOR YOU THAT IS NOT IN OUR IN-STOCK ONLINE STORE & PRODUCTS THAT YOU HAVE REQUESTED BUT ARE NOT LIMITED TO:

  • Custom Action Figures are not Returnable or Refundable
  • Custom BobbleHeads are not Returnable or Refundable
  • Custom Figurines are not Returnable or Refundable
  • Anything Custom is not Returnable or Refundable