RETURN / REFUND / SHIPPING POLICY FOR IN-STOCK PRODUCTS:
SHIPPING RATES: We use one rate in the CONTINENTAL USA, which is $4.00 for the first item. If you order more than 1 item, the shopping cart will add $1.00 for each additional item. So, if you order two items, shipping will be $5.00. Of course, the shipping costs are subsidized by your friends at HeroBuilders.
Shipping Rates: For heavier Items, for instance, Stash Shelves, shipping is 24.00 for the first one and 1.00 for each additional item.
SHIPPING TIMES: Vary by product type. In-stock items ship the same if ordered by Noon Eastern Time. Custom Action Figures can take up to 6 weeks to ship.
- Defective products will be 100% refunded if returned within 30 days from the ship to date. We will ALSO supply a FREE return shipping label.
- Returns not received within 30 days of our original ship date are not refundable.
- Return eligibility requirements: Your item must be unused and in the same condition received. It must also be in the original packaging.
- No reason returns are subject to a 50% restocking, processing, and handling charge for merchandise only. Shipping is not refundable.
- Reason returns are subject to a 40% restocking, processing, and handling charge for merchandise. Shipping is not refundable.
RETURN / REFUND POLICY FOR CUSTOM PRODUCTS:
ANY CUSTOMIZED PRODUCT ORDERED OR MADE FOR YOU ARE NOT RETURNABLE OR REFUNDABLE. ALSO, ALL PRODUCTS THAT YOU HAVE REQUESTED BUT ARE NOT LIMITED TO:
- Custom Action Figure Orders are not Returnable or Refundable.
- Custom BobbleHeads Orders are not Returnable or Refundable.
- Custom Figurines Orders are not Returnable or Refundable
- Anything Custom Product Order is not Returnable or Refundable
- Overseas Customers are responsible for Tariffs and Taxes from your Country: If the package is delivered and you refuse the delivery, it is an admission of delivery, and therefore, your order has been delivered.
- Overseas Customers refusing a delivery for any reason is an admission of delivery; therefore, your order is not refundable.
We are a 20 + year old company with real people located in Connecticut & we ship from Connecticut. If you need us, please email firstname.lastname@example.org.
SHIPPING RESPONSIBILITY: When shipping using any service, primarily FedEx, for 1 Day or 2 Days, Herobuilders is not responsible for FedEx missing those PROMISED delivery responsibilities.
Overseas Customer Responsibility Tariffs and Taxes from your Country: The recipient is responsible for all tariffs, taxes, and customs fees your country imposes on its citizens. HeroBuilders is not responsible for these charges.